Custom Software and One-off Solutions
IT teams often build custom software and infrastructure solutions to manage guest accounts. These implementations are often “one-off” and costly to maintain.
Creating and Managing User Accounts is Costly
When organizations create user accounts for “guests”, they incur the cost of maintaining the accounts, the risk of the accounts being breached, and the expense of helping users who forget their passwords.
Guests are Frustrated, Not Delighted
External users like alumni, contractors, retirees, parents and collaborators are critical to an organization’s business, but their user account registration and login experience is often very frustrating.